Refund Policy

Last updated: October 16, 2026

1. 7-day refund window

If you were charged in error, or you are unable to use Predenzo as described, you can request a full refund within 7 days of the charge.

Refund requests made after 7 days are reviewed case by case and are not guaranteed.

2. How to request a refund

Email support@predenzo.com from your account email address with your plan name and the date of the charge. We aim to respond within 2 business days.

For purchases made through Dodo Payments, you can also request a refund from the Dodo customer portal using the link in your payment receipt, or by emailing support@predenzo.com.

3. Processing time

Approved refunds are returned to your original payment method by our payment provider. Card and local payment method refunds typically appear within 3 to 7 business days, depending on your bank.

4. What happens after a refund

After a full refund, your subscription is cancelled and your account returns to the Free plan.

5. Usage and credits

Video and research credits already consumed are non-refundable. Refunds may be declined or reduced where a plan's credits have been substantially used.

6. Cancelling without a refund

You can cancel at any time. If you cancel without requesting a refund, you keep paid access until the end of the current billing period and are not charged again.

7. Contact

Questions about a charge or refund? Contact us at support@predenzo.com.