“I have been a loyal Dot & Key customer for years and regularly purchase their products, which is why this experience was particularly disappointing.”
— Trustpilot
“I received a face wash with visible dirt-like marks, scuffing, scratches, and a deep blue pen mark on the tube.”
— Trustpilot
“When I contacted customer support with photographs, the response was simply that the product was within shelf life, safe to use, and that outer packaging wear can occur during transit. My concern was never about expiry o”
— Trustpilot
“What disappointed me most was the lack of accountability and willingness to provide a meaningful resolution. The company refused a return citing hygiene reasons, yet expected me to accept a visibly marked and poorly pres”
— Trustpilot
“A skincare brand should understand that packaging condition matters to customers. The issue was not the product formula itself, but the poor customer service and dismissal of a legitimate concern.”
— Trustpilot
“After years of loyalty to the brand I will no longer purchase from you and will let the people I know about this. ORDER ID 6711981”
— Trustpilot
“dot&key watermelon Colling sunscreen and it is the best sunscreen I bought in my entire life ,”
— Trustpilot
“It is non sticky, non Greecey and water light texture. The bestest sunscreen ever”
— Trustpilot
“Dont buy their products. They are are a scam. Your company has been spamming other companies. It's very disturbing that we are receiving 100s of spam email everyday. Can get this stopped or it would be reported to releva”
— Trustpilot
“I got a whatsapp purporting to be from this company. They had details of a hotel booking that I had made and were requesting my credit card details to secure my booking. There were the usual threats of you will lose your”
— Trustpilot
“I ordered the Dot & Key barrier repairing cream because it was shown as Buy 1 Get 1, with the barrier repairing face wash mentioned as free.”
— Trustpilot
“I received only the cream, not the free face wash. There was no prior notice, no clarification, and no update after ordering.”
— Trustpilot
“After checking reviews and comments, I realized this has happened to many other customers as well, which is really disappointing-especially when influencers are promoting this offer.”
— Trustpilot
“I have been using Dot & Key products for a long time and have spent a lot of money on this brand, so this experience feels like a breach of trust. Customers should not be treated this way.”
— Trustpilot
“This has made me seriously question the brand's trustworthiness, and I may not purchase from Dot & Key again in the future unless such issues are handled honestly”
— Trustpilot
Pain points
I have been a loyal Dot & Key customer for years and regularly purchase their products, which is why this experience was
When I contacted customer support with photographs, the response was simply that the product was within shelf life, safe
What disappointed me most was the lack of accountability and willingness to provide a meaningful resolution
A skincare brand should understand that packaging condition matters to customers
It is non sticky, non Greecey and water light texture
I got a whatsapp purporting to be from this company
I received only the cream, not the free face wash
After checking reviews and comments, I realized this has happened to many other customers as well, which is really disap